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Orders are processed within 48–72 hours of payment. Estimated delivery is 5–18 business days to the United States and 7–18 business days to the UK, Canada, Australia, Europe and Asia. Customs or courier delays are outside our control. See our Shipping Policy.

During peak periods, such as holidays or major promotions, courier tracking can be slow to update. This doesn’t mean your package isn’t moving: it’s likely in transit. For updates, email us at info@polumi.com with your order number.

Email us at info@polumi.com within 30 days of receiving your order, with your order number and the reason for the return. Wait for our approval before shipping: we’ll send you the return address. Items must be unused and in their original condition. If the item was delivered as ordered, return shipping is covered by you, and we don’t provide return labels. Once we receive and inspect your return, we process your refund within 5 days to your original payment method. See our Refund Policy.

If your item arrives damaged, email clear photos showing the damage and the label, with a short description, to info@polumi.com within 5 days of receiving your order. We’ll send a replacement free of charge. If an item is defective, we’ll send a replacement free of charge. If you received the wrong item, we’ll send a replacement free of charge or cover the return shipping. See our Refund Policy.

Orders can be modified or canceled within 12 to 24 hours of purchase. Cancellations are subject to a processing fee, and orders can’t be canceled after 24 hours. If your order has already been processed or shipped, email us at info@polumi.com: we’ll do our best to help, but changes can’t be guaranteed once it’s in transit. See our Cancellations and Modifications Policy.